Being a start-up organization, we find the use of Spyder to organize our client information in a user-friendly and transparent way across regions extremely valuable. The many unique features of the system provide a multi-faceted framework that was easily tailored to our growing firm's needs.

In addition to the commendable system components, the staff is arguably one of the more compelling reasons to use Spyder. The attention, creativity, knowledge, accessibility and dedication to ensuring that the system fit our needs was hugely valuable to our entire firm, and made a painful data organization process much easier.

Spyder has helped us to maintain a clear understanding of who our contacts are and what are their specific needs in respect to the products that we offer. The system helps us considerably in managing service levels and to target clients when specific products needs arise.

Spyder's ability to profile customers needs define precisely what research is relevant to each of our customers and over which media channel we should convey these products. This has helped us keep control of our communications with clients as well as the associated costs.