In many situations the interaction between an investment bank and one of its clients is not "person to person" but "team to team". For a premium client a salesman in, say, New York may discuss an investment idea with a contact who then asks that the product expert, say an analyst based in Asia, call her or one of her staff to provide more detail. The salesman in New York would then request the analyst to follow up.
Records of all communications electronic be they telephone, email or document distribution are recorded in Spyder. Communications may be between the bank and the client, internal or a combination thereof.
Spyder provides users with the ability to recall and review all activity in a "bulletin board" like manner, from multiple perspectives. For example, an account manager, salesman or analyst can review all activity with a client firm, a specific subsidiary or contact; conversely line managers can monitor who specific staff members have been servicing.
In a high volume situation, the flow of communications between the bank and a large client can be substantial. To help users keep track of information in which they are particularly interested, Spyder incorporates an alert subsystem, whereby users can subscribe to specific types of event and ask to be alerted if and when such events happen. For example a research analyst based in Asia may request that whenever anyone corresponds with the bank about his latest research idea, he be sent an alert. This helps to keep stakeholders up to date without having to frequently refer back to the system.